Frequently Asked Questions
Find answers to common questions about switching to Worldpay with UK Wide Payments.
How long does it take to switch to Worldpay?
Most merchants are fully set up and processing payments within 5 business days. The exact timeline depends on your business type and any additional verification requirements.
Will there be any downtime during the switch?
No. We coordinate the transition so your new Worldpay terminal or payment gateway is active before your old provider is cancelled. You will not miss a single sale.
What are the fees and charges?
Fees vary depending on your business type, transaction volume, and average transaction value. We provide a transparent quote with no hidden fees. There are typically no setup fees for standard merchants.
Can I keep my existing card terminal?
In most cases, you will need a new terminal that is compatible with Worldpay processing. We provide modern, reliable terminals as part of your setup.
What types of payments can I accept?
Worldpay supports all major card brands including Visa, Mastercard, and American Express. You can also accept contactless payments, Apple Pay, Google Pay, and pay by link.
How quickly will I receive my funds?
Next-day settlement is available for most merchants. This means funds from today's transactions are in your bank account tomorrow.
Is Worldpay secure?
Yes. Worldpay is fully PCI DSS compliant and uses advanced fraud protection including 3D Secure authentication. Your transactions and customer data are protected.
What support is available if I have issues?
You get a dedicated account manager from UK Wide Payments based in Stoke-on-Trent. We are available Monday to Friday, 9am-5pm. Worldpay also provides 24/7 technical support.
Can I use Worldpay for online payments?
Yes. Worldpay offers payment gateway solutions for e-commerce websites. It integrates with popular platforms like WooCommerce, Shopify, and Magento.
What if I am currently in a contract with another provider?
We can review your current contract and advise on the best approach. In many cases, the savings from switching outweigh any early termination fees.
Still Have Questions?
Our team is here to help. Get in touch and we will answer any questions you have about switching to Worldpay.